[TEMPLATE — replace the bracketed details, then have it reviewed. This is a starting point, not legal advice.]
Last updated: 12 November 2026
This policy explains how VibWeb (“we”, “us”, “our”) handles personal information collected through vibweb.com.au. We aim to handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We collect only what we need to respond to you and run this website:
- Information you give us. Your name, email address, phone number, business name, and whatever you write in an enquiry form or email.
- Information collected automatically. Your IP address, browser and device type, the pages you visit, and how long you spend on them.
- Comments. If you comment on an article, we store the name, email address, and comment text you submit.
How we use it
Your information is used to reply to enquiries, prepare quotes, deliver and support work you have engaged us for, send invoices, keep the website secure, and understand which pages are useful.
We do not sell your personal information. Marketing emails are sent only if you ask to receive them, and every one includes an unsubscribe link.
Cookies and analytics
This site uses cookies to remember your preferences and to measure traffic. You can block or delete cookies in your browser settings, though parts of the site may then behave differently.
[LIST THE ANALYTICS AND TRACKING TOOLS YOU ACTUALLY USE — for example Google Analytics 4, Google Search Console, Meta Pixel. Remove any you do not use.]
Who we share it with
We share personal information only with service providers who help us operate, and only as far as they need it. These typically include our web host, email provider, analytics provider, and payment or accounting software.
Some of these providers store data outside Australia. We may also disclose information where the law requires it.
How long we keep it
Enquiry records are kept while they remain useful and for as long as we may need them for tax and legal purposes. Comments and their metadata are retained indefinitely so follow-up comments can be recognised automatically.
Keeping it secure
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. These include encrypted connections, restricted logins, and keeping software up to date. No online service can promise perfect security.
Your rights
You may ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, or withdraw consent to marketing.
Send your request to the contact details below. We will respond within a reasonable period. If you are unhappy with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy as our practices change. The revision date at the top shows when it last changed.
Contact us
[ADD YOUR BUSINESS NAME, ABN, EMAIL ADDRESS, AND POSTAL ADDRESS HERE]
You can also reach us through our contact page.